Product description Care Austria
Care Austria Education and Care Austria Standard
Why health insurance coverage for your stay in Austria?
Many travelers, guests, visitors, language students, participants of language courses, and students who stay in Austria for a certain period of time often have no or only insufficient health insurance coverage. Unfortunately, illnesses, accidents or liability claims can never be completely ruled out and can be associated with considerable financial losses. With Care Austria you are protected against the costs of medically necessary care in Austria.
The Austrian health insurance plan Care Austria is recognised by all authorities in Austria, as the reimbursement is made analogously to the respective responsible regional health insurance provider in the event that deviations from the GTCI exist. Care Austria is open to all travelers staying in Austria for a limited period of time (maximum 364 days).
Two rates: Care Austria Education and Care Austria Standard
Care Austria Standard can be purchased by all travelers aged 0 - 74.
Care Austria Education is aimed specifically at students, language school participants and au pairs as well as the target group of further education travelers, e.g. participants in Working Holiday programs and interns aged between 12 and 35. This rate comes with a particularly low premium: EUR 51.00/month.
Plan description Care Austria Education and Care Austria Standard
The two plan rates, Care Austria Education and Care Austria Standard, do not differ in the benefits they grant, but only in the amount of their premiums and the target groups they serve.
The following benefits are granted at both rates:
outpatient treatment by legally recognised and licensed physicians
inpatient treatment in the hospital (shared room; standard care class)
patient transport to the hospital for inpatient treatment
coverage of costs for medically prescribed medications and bandages
medical aids up to a maximum of EUR 2,500.00
Pregnancy and childbirth
Pregnancy examinations and treatments – provided that the pregnancy did not exist at the start of the insurance coverage or when applying for a policy extension
Delivery (waiting period 8 months)
Dental treatment and dental prostheses
medically necessary dental treatment (simple execution), at 100%.
annual dental check-up
annual teeth cleaning
medically necessary dental prosthesis (including repairs) at 80% of the reimbursable invoice amount up to a maximum of EUR 750.00 (Attention: it is absolutely necessary to submit the treatment plan and cost estimate, otherwise only 50% will be covered.)
Accident-related dental prosthesis (including repairs) at 100% of the reimbursable invoice amount up to a maximum of EUR 3,000.00 (Attention: it is absolutely necessary to submit the treatment plan and cost estimate, otherwise only a maximum of EUR 500.00 will be covered.)
Additional costs of medically advisable, medically prescribed return transport to the home country
Transfer costs and funeral costs in the event of death of the insured person up to EUR 25,000.00.
Follow-up liability up to 4 weeks
Insurance coverage for vacation stays in the home country
Care Concept AG must be notified in writing before the start of the stay.
o up to 14 days (duration up to 4 months incl. all extensions)
o up to 28 days (duration from 4 months to 364 days incl. all extensions)
The costs are reimbursed according to the currently valid official schedule of fees for doctors and dentists in Austria. (scale of fees).
Please refer to the GTCI for a complete list of benefits.
You can take out a Care Austria policy for two different target groups:
Care Austria Education for the target group of students, language school participants (language students), au pairs and further education travelers between the ages of 12 and 35
Care Austria Standard for all travelers from 0 to 74 years of age
The premiums for Care Austria Education are particularly low. The premium for Care Austria Standard varies according to the age of the insured persons.
Notes on insurance cover
Who can insure themselves with a Care Austria Education plan?
In order to participate in training or further education programs,
can insure themselves with a Care Austria Education policy. The insured person must be at least 12 years of age at the start of the insurance coverage or the start of the policy extension and may not be older than 35 years of age.
The policyholder must be at least 18 years old.
Note: The main reason for the stay in the country of destination must be due to education, training or further education courses: e.g. students, language school participants, au pairs, Working Holiday, interns...
foreign nationals traveling to Austria temporarily,
Who can insure themselves with a Care Austria Standard plan?
Any individual traveling to Austria temporarily can insure themselves at the Care Austria Standard rate.
Scope of insurance coverage
The insurance applies only during the temporarily stay in Austria up to max. 364 days.
How is the insurance cover taken out?
Once we receive your application, you will then also receive the insurance certificate by e-mail within two working days.
Payment to Care Concept AG is deemed made if a pre-authorised payment mandate is issued when the insurance contract is completed and the account number stated contains sufficient funds when the debit note is presented.
Duration of insurance and waiting periods
The insurance policy must be taken out for the full duration of the stay. It begins and ends on the dates stated in the insurance certificate; it should be taken out within 31 days of entry into the Federal Republic of Germany or EU/Schengen states or rather before the start of the journey abroad; it ends with regard to the health insurance after 364 days at the latest.
If you have already left the country, or entered the country more than 31 days ago, you can nonetheless take out insurance. In this case a general qualifying period of 31 days applies merely to the health insurance. There is no qualifying period for accidents, or if you can demonstrate prior cover immediately preceding the new policy.
Renewal (follow-on policy)
Should your stay last longer than planned you can take out a follow-on policy before expiry of the original policy. The insurer must explicitly approve it.
Any follow-on policy must start immediately at the end of the previous policy.
In total, you can insure yourself for a maximum of 364 days – including all renewals – in the health insurance.
Termination - Cancellation
Premature termination is possible if the insured person
leaves Austria, or returns from the foreign trip, prematurely, or
becomes subject to social security insurance in the host country, or
no longer meets a condition for continuation of the policy, e.g. regarding the health insurance on ending of the further education course.
The policy can be terminated at the earliest on the date on which Care Concept AG in text form receives the corresponding notification. An administration fee of EUR 5.00 will be charged on every refund of premium paid in excess.
In the event of further questions Care Concept AG is only too pleased to be of service on the
following free numbers from the fixed-line telephone network in Germany:
Phone: 0800 -977 3500
Fax: 0800 9773535
Phone: +49 228 - 977 35 - 44
Fax: + 49 228 97735-944
What is not covered?
Illnesses and consequences of accidents, the treatment of which abroad was one of the reasons for commencing the journey
Treatments which, at the start of the journey, were determined to have to take place in the course of the planned journey
Illnesses, including their consequences, and the consequences of accidents and deaths that are caused by nuclear energy, acts of war, or active participation in riots and are not explicitly included in the insurance coverage
Spa and sanatorium treatments and rehabilitation measures
Withdrawal measures including withdrawal treatments
Outpatient treatment in a spa or at a health resort
Treatments by spouse, partner in a legally registered civil partnership, parents or children
Treatments by the policyholder or persons with whom the insured person lives within his/her own family or a host family
Treatment/accommodation caused by infirmity, need of care or custody
Pregnancies and their consequences at the beginning of insurance coverage or when applying for a policy extension
Medical aids that first become necessary within the insured period (not as a result of an accident)
Treatments due to sterility, including artificial insemination
Treatments for HIV infections and their consequences, detected before commencement of the insurance coverage or upon applying for a policy extension
Suicide, attempted suicide and their consequences
Organ donations and their consequences
* By way of derogation, all health risks during the insured person’s stay in the Republic of Austria shall be deemed to be covered by the insurer for corresponding, forseen compulsory benefits as they are covered by the insured person’s respective Gebietskrankenkasse (regional health insurance provider).
For a complete list of benefits see the insurance conditions.
Important information in event of claim or illness
The original doctors’ bills or notifications of damages should be submitted
quoting the insurance policy no.:
Care Concept AG | Postfach 30 02 62
Phone: 0800 -977 3500 or +49 228 977 35-22 | Fax: 0800 9773535 or +49 228 97735-922
Please always carry the insurance number with your personal details with you in case of emergencies.
In event of liability
In event of liability claims no acceptance of fault should be indicated to the injured party. Care Concept AG will alone investigate which party is at fault.
In event of accident
If the accident should result in death, this fact is to be communicated to Care Concept AG within 48 hours at the latest, even if the accident has already been reported.
In event of illness
If you need out-patient treatment, please present the treatment ticket sent to you with the confirmation – and signed by you – to the doctor. In order to save you unnecessary administrative expenses, we pay the benefits from the policy in Germany and Austria direct to the doctor, after deducting any applicable deductibles.If undergoing in-patient treatment please get the hospital to request a cost acceptance declaration from Care Concept AG on fax number + 49 228 97735-922. Prescription charges incurred – where you are entitled to them – will be reimbursed to the account number provided to us by the policyholder once we have received the corresponding medical invoices.
Note: For treatment abroad, please send the originals of any bills you have paid to Care Concept AG in Bonn. Please ensure that the doctor makes a note of the diagnosis on the documents. Any reimbursement will then be made to the policyholder’s account number in our possession.